HIPAA-Compliant Answering Service
Teli is fully committed to HIPAA compliance, so healthcare businesses can answer every call with confidence, and without compromise.
HIPAA-Compliant Service
Business Associate Agreements (BAA)
24/7 Coverage
Trained Agents
What Is HIPAA — and Why Does It Matter for Your Business?
HIPAA — the Health Insurance Portability and Accountability Act — is a federal law enacted in 1996 that sets strict national standards for protecting sensitive patient health information. It applies to any organization that creates, receives, stores, or transmits Protected Health Information (PHI).
PHI includes names, phone numbers, medical record numbers, appointment details, billing information, and any other data that could identify a patient and relate to their health or healthcare services.
Important: HIPAA doesn’t just apply to doctors and hospitals. Any service provider that handles PHI on behalf of a covered entity — including a phone answering service — is legally required to maintain full HIPAA compliance.
How Teli Keeps Patient Information Protected
We’ve built HIPAA compliance into every layer of how we operate — from the way we train our agents to how we store and transmit sensitive information.
Ready to Get Your Business Associate Agreement in Place?
If your business handles patient health information and you need a HIPAA-compliant answering service, the first step is signing a BAA with Teli. It’s a straightforward process — and we’ll walk you through every step.
HIPAA-Compliant Answering for Healthcare Businesses
If your organization works with patients, handles health records, or operates in any sector where PHI is part of the conversation — Teli’s HIPAA-compliant answering service was built for you.
Medical Offices
Dental Practices
Mental Health Providers
Pharmacies
Healthcare Consultants
Specialty Clinics
Home Health Agencies
Optometry Clinics
Urgent Care Centers
Research & Lab Facilities
Medical Billing Services
Rehab & Recovery Centers
HIPAA is a federal law that sets the standard for protecting sensitive patient health information. If your answering service collects, stores, or transmits any Protected Health Information (PHI) on your behalf — even during a routine call — that service must be HIPAA compliant. As a covered entity, you are responsible for ensuring that every third-party vendor handling PHI meets HIPAA requirements. Choosing Teli means that responsibility is in good hands.
A Business Associate Agreement is a legally required contract between a covered entity (your business) and a service provider (Teli) that handles PHI on your behalf. The BAA outlines each party’s responsibilities when it comes to protecting patient information. If you’re a healthcare provider or any business that handles PHI and you use a call answering service, a BAA is not optional — it’s required by law. Contact our team to get yours in place quickly and easily.
HIPAA compliance is included as part of Teli’s service for eligible healthcare clients. There are no hidden fees or surprise add-ons. We believe protecting your patients’ information is a standard part of doing our job right — not a premium feature. Reach out to our team to confirm eligibility and get started.
For HIPAA-compliant accounts, messages and call summaries containing PHI are not delivered through standard email or unencrypted text messages. Instead, all sensitive information is delivered through secure, encrypted methods. This ensures that patient data stays protected from the moment a call is answered to the moment you receive the message.
Absolutely. Every Teli agent assigned to healthcare-related accounts undergoes thorough HIPAA training before handling any calls. This includes understanding what PHI is, how to collect and communicate it responsibly, how to handle sensitive situations with professionalism, and what not to do when it comes to sharing or transmitting patient information. Our training is ongoing — because compliance requires constant vigilance, not just a one-time session.
If your current answering service is handling PHI without being HIPAA compliant, your business may be at serious risk. HIPAA violations can result in fines ranging from $100 to over $50,000 per violation, depending on severity, and in cases of willful neglect, penalties can reach into the millions. Beyond the financial consequences, a breach can seriously damage your reputation with patients and partners. Switching to a HIPAA-compliant service like Teli is one of the most important steps you can take to protect your business and your patients.
Getting started is simple. Reach out to our team through the contact form on this page or give us a call directly. One of our specialists will walk you through the onboarding process, provide a Business Associate Agreement for your records, and configure your account to meet all HIPAA requirements. Most clients are up and running within days — with the peace of mind that every patient call is being handled the right way.
Yes. HIPAA applies to any organization that handles PHI — not just doctors’ offices. This includes wellness companies, health insurance agencies, legal firms handling medical records, billing services, and more. If your business receives or manages any patient health information over the phone, Teli can provide the compliant, secure call answering service you need. Talk to our team about your specific situation and we’ll make sure you’re covered.